Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money

Long story short, bad leads but even worse customer service! They only care about your money and do not care about your issues.

As mentioned before in another post, they promise the moon and do not deliver on it at all. I thought this would be a good lead generation source for my team and company, so I signed up. I did not get what I was promised but was charged for it. When I tried to complain and get the issue corrected, it took 3 months to finally get a response...the response: Pay the account and we will fix it then.

I told them I stopped payment because I felt I was being ripped off with no communication and not getting the extra services I paid extra for. I told them I would be happy to pay a lower rate or pro-rated rate for the lower package I was receiving but that I would not pay the full amount for the last 3 months because I did not get the full package. Their response up and we will fix it, no pro-rate no discount, no nothing. When I requested to speak to a supervisor...they said one will contact me (even sent me an email confirmation of that).

Did one call me, NOPE! Instead, I get a call from a very rude and sleazy Collection Company telling me Zurple has put me into collections for the full amount. RED-FLAG WARNING: I posted something very similar on a paid advertising post of theirs on FB to tell others about my experience. Their only response was "please tell us how we can improve".

I responded and they obviously did not like the response because they deleted the entire post. Not just my part, the entire paid advertising post was deleted! I can't post on their FB page as they turned that feature off and they don't allow reviews there either.

These are what you call RED-FLAGS! Way to go Zurple!

Product or Service Mentioned: Zurple Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $4000.

Preferred solution: Let the company propose a solution.

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